The ID should also meet the following requirements: All information, including your profile photo, is clearly legible; Within expiry; Contains your date of birth.How to properly take photos of my ID? Photos of your ID must be in color, and the photographed ID must be the original, not a screenshot, another photo, or a photocopy. The photos of your ID should also show all corners of the ID card or document.

During this period, certain Flexible Loan services will be temporarily unavailable.Maintenance window Start time 2026-03-31 08:00 (UTC+0) End time 2026-03-31 08:30 (UTC+0)Restricted services during maintenance Flexible Loan access: The Flexible Loan page and related features will be unavailable. New borrowing: New borrowing requests can’t be submitted. Collateral adjustments: Adding or withdrawing collateral on existing loans won’t be available.

Please refer to the instructions below for common devices.iPhone On your home screen, select Settings > Privacy & Security > Photos, then enable permissions for the OKX app.

Summary: When completing Identity Verification or Video Verification on the OKX platform, please ensure that your ID is not already associated with another account, and that your mobile app is updated to the latest version. Below are some possible reasons that may lead to a failed identity verification: Unable to upload photos in the app Issue Description: You encounter a problem when trying to upload ID photos for identity verification.

However, all P2P services will be restricted if you don't update your app to the latest version after 20:00 UTC. If a P2P order is still ongoing after the update, the chat history will be deleted. This includes all text messages, photos, and videos. If you need the chat history, please raise a dispute or a help ticket for our customer support team to help you. What do I need to do? Update your app to the latest version after April 23, 2024, 20:00 UTC.

If your first facial recognition attempt fails, please update your app to the latest version before trying again. This will greatly improve the success rate. Facial recognition on a new device must be performed by the account holder. If you are the account holder but facial verification fails, please try the following. Ensure that the OKX app has permission to access your camera and photo gallery. Update the OKX app and restart your device to clear the cache.

The POA must be a clear photo of your original POA or a PDF file can either be a clear photo of your original POA or a PDF file. The POA must match the residential information you provided during your identity verification. The acceptable types of POA may vary with different jurisdiction.Where should I upload my proof?

Note: make sure your OKX App is updated to the latest version. You can check this in Main menu > User center > Profile and Settings > About OKX.Getting started on the web Log in to your account at okx.com and go to the verification page. You can find it under the profile icon > Verification. On this page, find Individual account and select Continue. Opening verification pageGetting started on the app Open the OKX app, go to User Center.

Device-related issuesApp permissions Kindly ensure that our app has been granted permission to access your phone's photo album and camera, as well as permission to use storage space. You can configure this through your phone's app permission settings.App version Update the app to the latest version and try again.

We’re excited to launch our latest P2P campaign for Merchants in Southeast Asia (excluding Vietnam). Register and sell crypto on the P2P marketplace during the campaign period for a chance to earn up to 1,000 USDT in rewards per 2 weeks!

Manual traders can view the latest trading parameters on the Trading rules page. For details, please refer to the API document: Overview – OKX API guide | OKX technical support | OKX OKX team December 23, 2025 This content is provided for informational purposes only and may cover products that are not available in your region.

For more information, go to okx.com © 2026 OKX. All rights reserved.

Upload a photo or scanned copy of the key person’s ID document Please upload both the front and back sides of the ID card. If the ID card does not have a back side, uploading the front side or the photo page is sufficient. What'll a Trust need to consider for the onboarding process? Identify all key parties Identify all parties involved in the trust, including the trustee, beneficiaries, grantors, and any authorized users.

OKTChain will remain operational until January 1, 2026. Prior to January 1, 2026, on-chain OKT holders can continue to deposit OKT to OKX Exchange, which will automatically and periodically convert the deposited OKT into OKB at the Average Closing Price. Do note that the OKT will need to be in the funding account to be converted. 5. Native gas token — OKB economic model upgrade Role as gas and native token: OKB will continue to be the only gas and native token for X Layer.

Authorized users: Persons who have access to and can operate your institution’s OKX account.Upload a photo or scanned copy of the key person’s ID document Please upload both the front and back sides of the ID card. If the ID card does not have a back side, uploading the front side or the photo page is sufficient. What'll a government-owned enterprise need to consider for the onboarding process?