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How can I reduce trading fees?
You can apply for VIP status if you meet either of the following conditions: Maintain account assets of 100,000 USD or more, or Reach a total trading volume of 1,000,000 USD or more in the past 30 days. After upgrading to VIP status, you can enjoy lower, preferential fee rates. For detailed VIP levels and fee standards, please refer to the trading fees page.Published on May 19, 2025Updated on Mar 29, 2026FAQ61How can I troubleshoot web or app issues?
If you experience issues while using the OKX website or app, please try the following troubleshooting steps first:Use an incognito browser Try accessing OKX using Incognito mode in your browser.Clear cache or DataFor Android Go to Settings > Apps > OKX app > Storage. Select Clear Cache first. If issues persist, select Clear Data (this logs you out but fixes many deep bugs).For iOS There’s no...Published on Feb 11, 2026Updated on Mar 4, 2026FAQ6How can I protect myself from scammers?
During a P2P trade, if you encounter a dispute such as limited buying attempts, the other party not releasing tokens or the other party paid using a non-verified account etc, you can submit an appeal for the order. Within 72 hours of order creation, please tap the self-service appeal link, select the relevant order, and upload supporting evidence such as payment screenshots. Our specialists will review the case and assist you as soon as possible. 6.Published on Aug 21, 2023Updated on Mar 3, 2026FAQ12,038How can I do futures grid trading?
Manual creation You can manually choose the long or short direction and set parameters such as the price range, number of grids, and investment amount. You can also select Fill in Recommended Parameters to auto-fill suggested values.Stop a futures grid strategy Select Trading bots > Futures grid Select the futures grid strategy you want to stop Select Stop to end the strategy You can also select More > Take Profit and Stop Loss to set take-profit and stop-loss prices.FAQ1.Published on Mar 20, 2023Updated on Mar 16, 2026FAQ65What can I do with Discover in the OKX wallet?
With both custom signals and platform-provided signals, users can track the buy and sell actions of followed addresses or smart money in real time.Published on Feb 24, 2023Updated on Mar 25, 2026FAQ6,348The official launch of the real-time settlement function for contracts
You can withdraw your profit at any time, without waiting for settlement at a fixed time every day. Users can experience the real-time settlement function of DOTUSD perpetual swaps and futures through the API, web or mobile app.Published on Dec 29, 2020Updated on Nov 17, 2025AnnouncementsHow can I switch the site to my preferred language?
Similarly, on the web platform, you can change the language by selecting the globe menu located in the main menu of the homepage, where you can browse and select from the available languages. This ensures that you can easily switch to your preferred language within the regions supported by us. Here’s how to select the Language option from the top menu to view the available languages.Published on Jan 15, 2026Updated on Mar 13, 2026FAQ14How can I send/accept payments in IM on Pay?
For group chats, you can send crypto using gifts instead.1.Published on Apr 28, 2025Updated on Mar 26, 2026FAQ37How can you grab exclusive opportunities with OKX Launchpad?
Users can purchase NFT event tickets, which grant them access to various in-person or virtual events. The NFT ensures the ticket's authenticity and can be conveniently transferred or sold to others. This not only simplifies ticket distribution but also reduces the risk of counterfeiting and scalping.Primary subscriptions Primary subscriptions have become a popular use case in the NFT space.Published on Nov 10, 2023Updated on Sep 12, 2025FAQ58How can I do spot trading with the Jupyter Notebook?
How can I figure out what mode my current account configured as?Published on Sep 29, 2023Updated on Sep 10, 2025FAQ544How can I do derivatives trading with the Jupyter Notebook?
For example, when you want to trade 3000 ETHUSDT perpetual contracts, you can leverage a maximum of 75 times the capital you own. IMR = 1 / 75 = 1.3%, and you must maintain 0.8% MMR or above to avoid liquidation. There are 9 different scenarios for leverage settings via OKX open APIs. Please refer to Set leverage scenarios for different cases. For perpetual swaps, there are 3 different scenarios for leverage setting: Set leverage for SWAP instruments under cross-margin trade at contract level.Published on Sep 28, 2023Updated on Feb 12, 2026FAQ195What can I do if I trigger risk control?
When can I expect an update? After the OKX team receives your information, we'll review it within four hours. You can track the appeal status in the OKX App by going to P2P Trading > Profile > Account Restriction Dispute.4. I need help providing some information requested in the email from OKX. What should I do?Published on Sep 13, 2023Updated on Jan 26, 2026FAQ1,771How can you protect yourself from a phishing attack?
Phishing attacks can sometimes be very difficult to distinguish. Therefore, how can investors prevent themselves from falling victim to such fraud? This article will outline several common phishing attack techniques and provide our customers with security tips. Please remain vigilant against these tricks and ensure the safety of your assets.2. What are the common tricks of phishing attacks? Phishing attacks mainly include email attack, pharming and so on.Published on Aug 17, 2023Updated on Mar 3, 2026FAQ3,686The official launch of the real-time settlement function for ALGOUSD, ATOMUSD and other Coin-margined Perpetual Swaps
You can withdraw your profit at any time, without waiting for settlement at a fixed time every day. Users can experience the real-time settlement function of ALGOUSD, ATOMUSD and other coin-margined perpetual swaps through API, web or APP. There are the following changes on the real-time settlement contract page of the website and app: 1.Published on Jan 12, 2021Updated on Nov 17, 2025AnnouncementsP2P Diamond Merchants can enable facial recognition for buyer verification
How to enable facial recognition You can enable the facial recognition option when creating verification sell ads. Buyers will be required to complete facial recognition before they can place an order — giving you more confidence in your counterparty’s identity. Who’s eligible?Published on Jul 7, 2025Updated on Nov 17, 2025Announcements