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Why haven’t I received a reply from the blockchain project team?
If you contacted a blockchain project team such as Ethereum and Bitcoin directly and didn’t receive a reply, please note that these projects are independent, public blockchain networks and aren't operated or managed by us. Each blockchain functions as a decentralized system, meaning there's no central support team responsible for individual user requests.How does OKX work with different blockchain networks?Published on 17 Oct 2025Updated on 27 Jan 202610How do I access cryptocurrency derivative products in Australia?
By choosing to use OKX Australia Financial Pty Ltd's derivatives and margin services as a wholesale client, you will not be using those services as a retail client and may forgo the rights pertaining to retail clients, including the protections offered in relation to specific documentation and disclosure.What happens if my application is rejected?Published on 20 Mar 2024Updated on 17 Nov 202520OKX Australia: what can I use in Australia?
This means: Digital currency exchange services including fiat services are provided to you by OKX Australia Pty Ltd; Derivatives and margin related products and services will be provided to you by OKX Australia Financial Pty Ltd, provided that you meet the definition of a wholesale client as set out in the Corporations Act 2001 (Cth); Other selected products and services continue to be offered by the relevant OKX entities as set out in our Terms of Service.Published on 21 Feb 2024Updated on 17 Nov 202553OKX Australia - Refer a Friend Program
Information about: digital currency exchange services is prepared by OKX Australia Pty Ltd (ABN 22 636 269 040); derivatives and margin by OKX Australia Financial Pty Ltd (ABN 14 145 724 509, AFSL 379035) and is only intended for wholesale clients (within the meaning of the Corporations Act 2001 (Cth)); and other products and services by the relevant OKX entities which offer them (see Terms of Service).Published on 30 Jan 2025Updated on 17 Nov 202523OKX Australia - New User Bonus Program
Information about: digital currency exchange services is prepared by OKX Australia Pty Ltd (ABN 22 636 269 040); derivatives and margin by OKX Australia Financial Pty Ltd (ABN 14 145 724 509, AFSL 379035) and is only intended for wholesale clients (within the meaning of the Corporations Act 2001 (Cth)); and other products and services by the relevant OKX entities which offer them (see Terms of Service).Published on 10 June 2024Updated on 17 Nov 202568Supercharge your supercharts Terms & Conditions
Australia Information about: digital currency exchange services is prepared by OKX Australia Pty Ltd (ABN 22 636 269 040); derivatives and margin by OKX Australia Financial Pty Ltd (ABN 14 145 724 509, AFSL 379035) and is only intended for wholesale clients (within the meaning of the Corporations Act 2001 (Cth)); and other products and services by the relevant OKX entities which offer them (see Terms of Service).Published on 1 Oct 2025Updated on 6 Nov 202523What's a dusting attack?
Avoid interacting with the dust or transferring it. Even if the dust is later moved, attackers typically can't establish a meaningful link to your identity. Exchange accounts: If you notice dusting-related activity involving an exchange account, exercise extra caution. Avoid interacting with dust-related addresses, and don't deposit or transfer dust-linked funds to prevent unnecessary losses. Note: dusting attacks can't be completely avoided on public blockchains.Published on 4 Oct 2024Updated on 3 Mar 202613OKX Beginner's Guide
Select the headset icon at the bottom right corner of your browser On the app: Go to Menu, tap the headset icon to enter the support center, then tap on the headset icon again to interact with OKX Assistant. Enter your question in the chat bubble. If you need further help, select Chat with agent in the chat bubble to connect with a customer support agent. Note: If you haven't logged in to your account, please select your country of residence when interacting with OKX Assistant before proceeding.Published on 22 Aug 2025Updated on 27 Jan 20262Why is my deposit/withdrawal suspended?
You can also reach out to the project's support team if you need further assistance.Published on 31 Aug 2023Updated on 26 Jan 2026967What are the public and private markets in P2P trading?
The P2P (Peer-to-Peer) trading offers a decentralized model where participants can interact directly with each other, eliminating middlemen and reducing costs. On OKX P2P trading, you can choose to publish ads in public or private markets, each with its own advantages. What are the advantages of public and private markets in P2P trading? 1.Published on 11 Aug 2023Updated on 14 Feb 2026287OKX listing mechanism
In order to provide more trading information, following the end of the call auction, OKX will display the project team's opening price at the commencement of continuous trading as the initial price of the trading chart. The project team's opening price is provided by the token project team usually based on the valuation of the project.Published on 27 Apr 2018Updated on 23 Feb 20267,443How do I safeguard my Web3 wallet from fraudsters?
Understand the project background: ensure you have a clear understanding of the project background and contact official customer support for confirmation if encountering unfamiliar activities. Adopt safer Web3 practices: avoid unfamiliar links and refrain from authorizing Web3 wallets to unknown third-party applications. Conduct cautionary measures: exercise caution with unfamiliar links or airdrops in your Web3 wallet. Regularly check and promptly revoke authorizations for unfamiliar sites.Published on 13 Dec 2023Updated on 27 Jan 2026948X Layer upgrade and OKT/OKB asset handling FAQ
Anyone can deploy projects on X Layer. OKX doesn't endorse, guarantee, or take responsibility for any third-party projects deployed on X Layer. Using decentralized public blockchain projects involves risks. Please refer to the X Layer ecosystem risk disclosure and participate cautiously. OKX is not responsible for losses arising from third-party products or services on X Layer.Has OKT been delisted? Why can't I trade it?Published on 13 Aug 2025Updated on 29 Jan 202625Common scam tactics
If you receive unsolicited project introductions or unclear file links on messaging applications such as WhatsApp, Telegram, and others, please exercise caution and consider reporting or blocking such contacts. Safeguard your personal assets to prevent falling victim to scams.Common communication tools used by scammers Scammers usually will reach out to users via different communication tools.Published on 28 Sept 2023Updated on 6 Feb 20262,576How do I find the token unlocks feature?
Blockchain projects often implement token lock-ups to manage supply, prevent large-scale sell-offs by early investors or team members, and stabilize the market. This feature helps you to easily track unlock progress, view upcoming unlock events, explore token allocations, and access detailed unlock schedules.How to check the token unlocks schedule?Published on 4 Mar 2025Updated on 10 Sept 202513