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What to do in the event of a trade error
What does it mean when a "trade error" has occurred? Trade errors are any incorrect trades that were made in good faith, for instance mistaking one user's trade for another when dealing with multiple counterparties at the same time. If price action is in the other direction shortly after a trade or there were not adequate checks before executing, a trade error is not deemed to have occurred.Published on Jun 30, 2022Updated on Feb 12, 202696How to fix passkey error 50162 on Android devices
Why does passkey error 50162 happen? Passkey error 50162 may appear on Android when Google Play services encounter an issue during passkey verification. When Google Play fails to complete the verification process, it triggers error 50162. You can fix it by updating Google Play services or deleting the damaged passkey stored in your Google Password Manager.How to fix passkey error 50162? We recommend two solutions.Published on Dec 8, 2025Updated on Dec 26, 20251,504How do I back up my wallet to iCloud, Google Drive and Huawei Cloud?
If you forget your backup password, you can't recover the wallets backed up with this password. You can set a new password when backing up your new wallet, which won't affect your backed up wallets. When you recall your first backup password, you can continue using it to restore wallets.How do I back up my wallet with iCloud, Google Drive or Huawei Cloud?Published on Jan 12, 2023Updated on Mar 2, 20269,521How do I fix errors when submitting my institutional verification?
Navigate the status of your details via the progress bar Learn more on how you can fix the errors on your Institutional account application here.Published on Oct 10, 2024Updated on Oct 8, 202560Why can’t I withdraw funds?
Transfer them to the main account before withdrawing.Withdrawal page errors or exceptions Common issues include: Internal error or invalid token prompts Address errors when adding a withdrawal address Buttons not responding Try the following: Switch networks and wait 5 minutes before retrying Update the app to the latest version and try again Note: if you use OKX Wallet, back up your private key and seed phrase before updating or uninstalling the app.Published on Aug 27, 2025Updated on Mar 27, 202688What should I do if facial recognition fails?
If needed, reinstall the app from here.Device compatibility If your device (such as Huawei) encounters errors during facial recognition process, it may be due to a device compatibility issue. You can try restarting your phone and then retrying the facial recognition process. Important notes before updating or reinstalling: If you have created a Web3 wallet, back up your wallet first. Learn more here about how to back your seed phrase or private key.Published on Oct 11, 2024Updated on Mar 27, 2026425How to claim my RL OKXclusive Pass?
OKX is not responsible for technical, pictorial, typographical, or editorial errors or omissions. For more information, go to www.okx.com © OKX. All rights reserved.Published on Apr 5, 2023Updated on Sep 12, 202538What's a private key/seed phrase?
On the web: back up your seed phrase when creating a new OKX wallet On the app: note down your seed phrase when creating a new OKX wallet Note: make sure to keep your private key, seed phrase and password safe and never share with others to avoid any losses.Export an existing wallet Head to Wallet management and choose Back up wallet Select Wallet management to view the option of Back up wallet From there, you’ll have the option to either write down your seed phrase or view your private keys forPublished on Aug 24, 2023Updated on Mar 25, 20262,855What should I do if my TRON wallet permissions have been transferred?
Properly back up and store your seed phrase and private key. If you abandon a wallet without transferring all assets or backing up the private key, any remaining assets can’t be recovered.Published on Aug 7, 2025Updated on Feb 5, 202612Managing RFQs on the RFQ board
This is a check to prevent any pricing errors. We anticipate that in most cases, you will be making changes to the prices that appear at first.Published on Jun 30, 2022Updated on Sep 10, 202517OKX API FAQ
If an error of 50004 is reported at other times, it can be retried later. If an order is placed with an error of 50004, it doesn't represent the actual result of the interface request. The request may succeed or fail. Please refer to the actual result. Note: if you have any other questions or other API-related inquiries, you can reach out to us by scanning the code below via the app.What's "50119 API key doesn't exist" error?Published on Sep 20, 2024Updated on Mar 23, 2026133Why is my OKX app not working?
Reinstall the app If the previous steps don’t work: Remove the app from your device Restart your phone Download the latest version from the official app store Log in again Always make sure you back up your recovery phrase or login credentials before uninstalling the app.When should I contact support?Published on Mar 16, 2026Updated on Mar 31, 20262OKX Trading Rebate Card - Terms and Conditions
OKX expressly disclaims any and all responsibility and liability for any technical, pictorial, typographical, editorial or other error or omission in this Campaign or the Campaign Terms. In order to comply with local regulations, certain features may not be available in your region.Published on Oct 9, 2023Updated on Jan 8, 2026337How do I automate grid trading strategies on spot grid crypto trading bot?
With trading bots, worries about fear of missing out, fatigue, and human error can be reduced. The tool can tirelessly monitor multiple markets, process vast amounts of data, and execute trades instantaneously, making sure you never miss a potential growth opportunity.How do spot grid trading bots work? Spot grid mode splits your starting capital between the two assets of your chosen trading pair.Published on Feb 29, 2024Updated on Jan 30, 20261,771How do I export my AA Smart Account?
Simply go to OKX Wallet, select Manage and Back up wallet. Select ▼ to back up your AA Smart Account Select Manage > Back up Wallet to back up your AA Smart AccountSeed Phrase Wallet Select this option if your AA Smart Account is created under the seed phrase wallet. You can select the wallet that stored your AA Smart Account and write down your seed phrase separately to back up your Smart Account. Select Done after you've written your seed phrase.Published on Aug 11, 2023Updated on Sep 12, 202538