All
FAQ
Announcements
Product documents
What should I do if the T+N security protection is triggered and I can't trade?
Note: If you do not see any T+N-related prompts, you can sell or withdraw the crypto immediately after the transaction is complete.What should I do if I trigger T+N protection? If your order triggers T+N protection, we recommend that you wait patiently. The restriction will be automatically lifted after N days. For orders under T+3 or T+7, you may also file an appeal via Assets > Locked Assets > P2P Order > Appeal. Note: T+1 restrictions cannot be appealed for early unfreezing.Published on Mar 17, 2023Updated on Apr 3, 20262,613Default subscribe rules
Interest calculation and distribution For you whose lending offers are successfully matched on the hour T, the hourly interest for the corresponding loan amount from T to T+1 will be distributed on the hour T+1.3.Published on Sep 5, 2023Updated on Feb 11, 2026182Introduction to OKX Simple Earn Flexible and Its Rules
If the minimum APR of multiple lenders is equal to the market APR, loans will be matched on a first-come, first-served basis.Returns calculation and distribution For users whose lending offers are successfully matched on the hour T, the hourly interest for the corresponding loan amount from T to T+1 will be distributed on the hour T+1.Published on Mar 1, 2023Updated on Mar 3, 2026933Why can’t I withdraw funds?
If you are withdrawing crypto via the web interface, after selecting crypto, the 24h available limit will be displayed on the right side of the withdrawal page.Risk control restrictionsTrigger T+N restriction If a T+N restriction is triggered, please wait until it's lifted before withdrawing. For more details, refer to: What should I do if the T+N security protection is triggered and I can't trade?Published on Aug 27, 2025Updated on Mar 27, 202691What can I do if I trigger risk control?
Why can’t I appeal T+1 orders? To protect your assets and mitigate potential financial losses arising from high-risk fund inflows, orders subject to a T+1 risk control period (i.e., a one-day holding period) aren't eligible for appeal. During this 24-hour period, your assets can't be sold or withdrawn. All other platform functions remain unaffected. This restriction is clearly disclosed prior to order submission.Published on Sep 13, 2023Updated on Jan 26, 20261,777Why is my deposit locked?
Deposit locked due to P2P T+N risk control being triggered When you're buying crypto through P2P trading, our risk control system will comprehensively assess your transaction risks and impose N-day restrictions on the withdrawal and P2P sales of the equivalent amount of assets in your transaction. It's recommended that you wait patiently for N days and the system will automatically lift the restriction.2.Published on Dec 19, 2023Updated on Mar 3, 2026970How do I migrate my email address or phone number to another account? (web)
Example: if you've an unverified account (Account A) and a verified account (Account B), you can migrate Account A into B. After migration, Account A will be closed and account B will remain as the primary account. This function is only applicable when: You want to update your current phone number or email address, but the new phone number or email address is linked to another account. You want to link a new phone number or email address, but it's linked to another account.Published on Aug 22, 2023Updated on Apr 1, 2026385How do I make a deposit? (web)
For example, Person A provides their bank account number to Person B, and Person B uses that account number to deposit funds into Person A’s bank account. You are required to complete identity verification in order to make deposit. When making a deposit, all cryptos require a deposit address. When depositing, make sure that the crypto name and the network used for deposits and withdrawals are exactly the same. Currently, OKX doesn't support deposits of certain networks.Published on Aug 13, 2023Updated on Apr 4, 20267,577How do I make a deposit? (app)
For example, Person A provides their bank account number to Person B, and Person B uses that account number to deposit funds into Person A’s bank account. You are required to complete identity verification in order to make deposit. When making a deposit, all cryptos require a deposit address. When depositing, make sure that the crypto name and the network used for deposits and withdrawals are exactly the same.Published on Aug 22, 2023Updated on Apr 4, 2026149,065P2P buy crypto FAQ
Some tokens may have T+N security protection, meaning they cannot be withdrawn or sold within N days after purchase to ensure account security. The exact number of days is shown on the platform. For more details, please refer to: What should I do if the T+N security protection is triggered and I can't trade? 12. Is it allowed to buy tokens through P2P trading using another person's bank account/payment method?Published on Sep 5, 2023Updated on Mar 19, 20261,125How do I list my collection on OKX Marketplace?
Supported blockchain networks: ETH, BNB Chain, Polygon, AVAX, Arbitrum-one, Arbitrum-nova, Optimism, Klaytn, OKTC, zkSync, Base, Linea, Polygon zkEVM, opBNB, Scroll, Manta, Mode, Blast, Rangers, IMX ZKEVM, X Layer, Lumi Layer3, B square, zkLink ova, Bitlayer. You can find the full list of networks here. Guidelines for adding to the collection: We'll gather NFTs based on each collection's project contract.Published on Jun 7, 2024Updated on Mar 17, 202652How do I use the Taker buy/sell volume indicator?
When trading futures, head over to the Indicators option on the top menu above the chart and select it Select the Indicators option to load the indicator settings page Indicator settings pop-up page will appear, select sub-chart indicators option on the top menu Check the box of the trading data indicators for the Taker buy/sell volume Select Taker B/S indicator and set your preference on the details before proceeding Learn more on how you can explore the chart trading layout here.Published on May 16, 2024Updated on Sep 10, 202529What do I need to do when I change my country of residence?
Before following Guide A or Guide B below: Open the OKX app and go to Menu Go to your Profile Tap Country/Region Guide A Select Next to proceed to the selecting process of your country/region of residence Proceed to select Next to be able to change your country/region of residence Select your new country/region of residence from the available list and select Confirm Select your country/region of residence before confirming it You'll be redirected to a guide page and you have to complete the relevantPublished on Apr 10, 2025Updated on Mar 16, 2026535The beginner introduction to OKX loan
Note: withdrawals of borrowed assets are subject to the account T+N restriction. In some cases, withdrawals may be temporarily unavailable. How does cross-platform arbitrage work? Assuming that OKX has a loan rate of 5% while another platform offers a 10% APR, feel free to borrow crypto from us to invest in other platforms.How can you borrow to trade?Published on Aug 4, 2023Updated on Mar 4, 2026408P2P Orders FAQ
OKX charges zero transaction fees for P2P trading but your bank or transfer app may charge you the corresponding fees when you make a transfer.What is T+1? After purchasing crypto, users cannot withdraw or sell via P2P within 24 hours, but this does not affect your ability to trade. The purpose is to reduce the risk of bank account being frozen and ensure security of trades.Published on May 23, 2023Updated on Feb 3, 202666