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United Kingdom (UK) financial promotions FAQ
What are the changes for United Kingdom (UK) resident users? The Financial Conduct Authority (FCA) implemented new rules on June 8, 2023, classifying crypto assets as 'Restricted Mass Market Investments'. These rules introduce specific restrictions on marketing cryptoassets to UK consumers. The restrictions include clear risk warnings, a ban on incentives to invest, positive frictions, user categorisation requirements, and appropriateness assessments.Published on Dec 28, 2023Updated on Feb 9, 202669Gas fees FAQ
Gas fees are determined by three key factors: Gas price: the cost per unit of gas, often influenced by network demand. Gas limit: the maximum amount of gas your transaction can consume. Complex actions, like interacting with smart contracts, require higher gas limits. Network traffic: during high traffic periods, fees may increase as users compete for transaction processing.Published on Feb 17, 2025Updated on Feb 27, 2026252How do I enable camera and photo access to upload required documents?
When using the OKX app, certain permissions such as storage, camera, and microphone must be enabled in scenarios like identity verification or submitting payment-related orders. These permissions allow you to upload images, audio recordings, or videos as required. If you are unable to provide payment receipts or upload screenshots and other supporting documents to customer support, it may be because the Camera or Storage permissions are not enabled.Published on Jan 27, 2025Updated on Feb 1, 202611,588How do I trade perpetual futures on OKX?
After choosing the margin type, you can select the trading pair using the filters located at the top of the page (for example, All for all available trading pairs, Top for the most popular trading pairs, DeFi for trading pairs with DeFi tokens, Storage for pairs with decentralized storage coins, or Alts for trading pairs with altcoins). Alternatively, you can scroll or search for the asset you want to trade.Published on Mar 25, 2024Updated on Apr 20, 2026130How do I back up my wallet to iCloud, Google Drive and Huawei Cloud?
Insufficient cloud storage: Ensure there's enough available storage in your cloud drive. You may need to clear some space before trying again. HMS Core components (Huawei devices only): If you're using a Huawei device, make sure HMS Core is installed and updated to the latest version via AppGallery. After confirming the above, try backing up your wallet again. Visit OKX wallet FAQ or contact our OKX Assistant for further assistance.Published on Jan 12, 2023Updated on Mar 2, 20269,581What is VIP Loan?
Loan risk is measured by the margin ratio of a risk unit. The risk unit consists of any number of their main and sub-accounts defined by the users.3.Published on Dec 16, 2025Updated on Apr 9, 2026What attestation do we need to agree to when verifying as an institutional customer?
Applicant is not a trust governed by the laws of a state or other jurisdiction in the United States, if a court within the United States is able to exercise primary supervision over the administration of the trust; G.Published on Feb 5, 2024Updated on Oct 8, 2025131How can I troubleshoot web or app issues?
If you're unable to take screenshots in the desktop app, you may right-click on an empty area of the desktop app and enable screen sharing protection.Other issues If you experience issues while using the OKX website or app, please try the following troubleshooting steps first:Use an incognito browser Try accessing OKX using Incognito mode in your browser.Clear cache or DataFor Android Go to Settings > Apps > OKX app > Storage. Select Clear Cache first.Published on Feb 11, 2026Updated on Apr 16, 20268How can I switch the site to my preferred language?
Note: for certain regions such as the United States and the United Kingdom, English is the only available language option and you can’t switch to other languages.On the app Adjust the language settings by navigating to Menu before selecting Profile and Settings. Once in the User Center page, select Preferences and Language from the list on the page to change your app languages.On the web Head over to the User Center, select the Preferences section and choose Language from the options available.Published on Jan 15, 2026Updated on Mar 31, 202620How do I trade with OKX on TradingView?
You have the option to configure the order quantity for Futures trading unit in the unit of Crypto, Contracts or USDⓈ for the USDⓈ-margined and Crypto-margined Ensure the preferred amount is correct Note: We currently don’t support the USDⓈ trading unit for USDⓈ-margined futures contracts on TradingView in single-currency margin mode to improve the overall user experience, . Instead, choose contracts or crypto as your trading unit.Published on Jul 29, 2025Updated on Apr 16, 202666What's P2P trading?
The ad price will be the unit price that your buyers and sellers will get when they place an order on your ads. The ad price will determine the ranking of the ad in the P2P marketplace.1. Fixed price ads Create ad with fixed price When fixed price is selected, the unit price you enter will be your ad price per unit. Your ad price will remain fixed and not be influenced by market fluctuations.2.Published on Sep 5, 2023Updated on Apr 6, 2026867What's P2P price widget?
The P2P price widget displays the following information: Unit Price: current best buy/sell price Fiat/Crypto Pair: for example, USD/USDT Last Refreshed Timestamp: indicates when the price was last updated (auto-refresh every 1 minute) Buy/Sell Label: Buy/Sell appears based on the direction of the price displayedHow do I add the homepage widget?Published on Sep 22, 2025Updated on Nov 17, 202523How do I fund my OKX Wallet for McLaren Race Rewind?
Risk Warning for United Kingdom users: Race Rewind Digital Collectibles are unregulated crypto assets. Their value could go down as well as up. An OKX-compatible X Layer wallet is required to hold them. You will have to pay gas fees if you transfer them. Capital gains tax may be payable on profits from their resale. They do not grant you any intellectual property rights in the underlying artwork or the right to display the artwork for commercial purposes or modify it.Published on Oct 4, 2024Updated on Sep 12, 202533What should I do if facial recognition fails?
Device-related issuesApp permissions Kindly ensure that our app has been granted permission to access your phone's photo album and camera, as well as permission to use storage space. You can configure this through your phone's app permission settings.App version Update the app to the latest version and try again.Published on Oct 11, 2024Updated on Apr 21, 2026463What should I do if I’ve paid but the seller didn't release the crypto?
You can try enabling the storage and camera permissions in your phone's app permission management. For more information on issues with being unable to pay when buying crypto, please refer to: Why can't I make a payment when buying crypto?Published on Mar 20, 2023Updated on Feb 3, 20261,770